Go West RV Centre Rental Terms for travel between 01-Jan-2008 and 31-Jan-2009
PAYMENTS
- An initial booking confirmation deposit as itemised in your booking breakdown of costs will be required at time of booking confirmation.
- Your remaining rental charges will be payable by Visa or Mastercard 35 days prior to the commencement of your rental. If you book within 35 days of your rental commencement, the entire amount of your rental will be collected upon booking confirmation
- Taxes and payment for some additional extras like one way fees, convenience kits, insurance options etc may be payable directly to Go west RV on the day of rental commencement when you pick up your vehicle. If this is the case this again will be itemised in your breakdown of booking costs.
CANCELLATION POLICY
The initial deposit paid is non-refundable. In addition to forfeiting your deposit, the following charges also apply:
- No further fee if booking is cancelled within 3 days of request.
- Up to 33 days prior to departure CAN$200.00 plus GST .
- 32 - 19 days before scheduled departure: 60% of total remaining rental charges plus GST.
- 18 - 4 day(s) before scheduled departure: 75% of total remaining rental charges plus GST.
- No show – 90% of the total remaining rental charges plus GST.
- One-way fee is also payable in full on one-way cancellation.
- Fees for additional extras and optional insurances are not payable in the event of a cancellation.
- No refunds for early returns.
- Go West will not refund any reservation cancelled, missed or otherwise as a result of war or an act of terrorism.
OFFICE HOURS
Monday – Friday 8:00am – 5:00pm
Saturday 8:00am – 4:00pm
Sundays & Holidays Closed
2008 HOLIDAYS
New Year’s Day Jan 1st
Good Friday Mar 21st
Victoria Day May 19th
Canada Day Jul 1st
BC Day Aug 4th (Vancouver and Calgary Only)
Labour Day Sep 1st
Thanksgiving Day Oct 13rd
Remembrance Day Nov 11th (Vancouver and Calgary Only)
Christmas Day Dec 25th
Boxing Day Dec 26th
VEHICLE PICK UP & RETURN HOURS
The vehicles are generally handed over between 10:00am and 3:00pm and must be returned between 8:00am and 10:00am. No pick ups or drop offs after 3:00pm. Late returns will be charged an extra CAD$50/hour and our transfer to the hotel will be void.
No refunds for early return.
PICK-UP AND DROP-OFF INSTRUCTIONS
The client must phone early in the morning or the day before, if they wish to be picked up. The client must pick-up and return the vehicle at Go West unless otherwise specified. Upon delivery of the vehicle, the client must hold a voucher containing the particulars of the rental: party’s name, reference number, type of vehicle, items prepaid and items to be paid locally.
EXPRESS PICK UP:
To serve our customers faster and better we ask that the following customer information be sent to us at least one week prior to pick-up.
A. Name, address, phone number and credit card number with expiry date of principal driver, email address.
B. Name and driver’s licence number of additional driver(s).
C. Name and address of transfer hotel.
DEPOT DISTANCE FROM THE AIRPORT
Vancouver 40km
Calgary 7km
TRANSFERS
Vancouver: Pick-up and drop-off at Downtown Hotels, at Main St. Terminal (Airporter Bus Stop) and in Burnaby at the Accent Inn, No Airport pick-up or drop-off
Calgary: Pick-up and drop-off at Airport hotels. Drop off at airport
EARLY RETURNS
No refund for early returns. No refund for unused kilometres.
ORIENTATION:
1. We thoroughly explain the vehicle and appliances to our customers in person with detailed instructions so they will be sure to enjoy their camping trip.
2. We explain the rental contract at which time we will collect for items not prepaid, insurance premium and cleaning security deposit.
3. We give advice on where and how to drive in Canada. An explanation of how to operate the vehicle will be given in English,
German, Dutch, Italian or French according to the client’s preference.
4. The clients will receive free tour packages, maps and campsite information along with a personal explanation of things to do and see! Free storage of luggage is also provided.
5. A reminder sheet will be given informing the client again what to do in case of breakdown or accident, rules and regulations of the road and how to maintain the different vehicles to operate the RV safely.
We familiarize our customers personally with our vehicles and if requested, we will take them for a short test drive. We spend 60 minutes on this “hands on” explanation. (NO video!)
RENTER’S RESPONSIBILITY
Every renter must have a valid credit card to be able to rent an RV from Go West. The renter is responsible for the vehicle and will be charged for any misuse or undue care, mechanical damage due to negligence in vehicle operation or failure to provide normal maintenance. This includes checking engine oil, fluids and coolant levels at each refuelling, as well as reporting mechanical failures immediately. Necessary repairs over CAD$75 require/need prior authorization from our office. Insurance coverage is void by not reporting any damage to Go West and Insurance Company within 24 hrs.
FUEL INFORMATION
Fuel costs are the Renter’s responsibility. No claim is made as to fuel consumption. Fuel is full before departure and must be returned full.
STORAGE
Free storage of luggage, cars and/or airline tickets is available. All storage is at Renter’s risk.
AVAILABILITY
If, for any reason, beyond our control the reserved vehicle is not available, Go West reserves the right to substitute a vehicle of equivalent value, to refund all payments without further liabilities, or offer a higher rated vehicle at no extra cost to the renter. Any subsequent expenses (additional ferry costs, gasoline, etc.) are the renter’s responsibility.
Should a lower rated vehicle be offered, Go West’s only obligation is to refund the cost difference between the two vehicles. In the event that the renter refuses to accept the vehicle offered, the renter acknowledges that all payments will be forfeited and he/she will have no further loss or damage against Go West.
Important: Always add 2ft to any vehicle for “ferry bookings”.
MINIMUM RENTALS
- 1 week minimum for rentals
- 2 weeks minimum on Vancouver-Calgary (or vice versa) one-way bookings or Class A rentals
- 3 weeks minimum on Northern Rentals
DRIVER’S REQUIREMENTS AND TRAVEL RESTRICTIONS
Driver’s must be between 21 -75 years of age
Travel restrictions: See insurance information section.
ROADSIDE ASSISTANCE
Customers renting Go West vehicles, have 24-hour Ford and Chevrolet roadside assistance in Canada and the USA. A car rental is provided if vehicle is not repaired the following day.
This service does not cover the expenses for non-mechanical difficulties such as running out of gas, cooling fluids or oil, tire and radio problems, air conditioning, losing keys, etc. …
We also give our customers an emergency phone number where we can be reached daily from 8am to 7pm
NORTHERN RENTALS
A surcharge of CAD$200 applies to rentals travelling north of Fort St. John on the Alaska Hwy, Cassiar Hwy, into Yukon and Alaska.
Northern use must be specified and confirmed at time of reservation. We allow northern rentals with non-slide C22’-C25’ and C26’ slide out.
CLEANING DEPOSIT
CAD$150 (CAD$250 for the A Class) is processed at time of rental and refunded upon return of clean unit.
No pets/animals allowed. No smoking allowed in any of the vehicles.
Cleaning Charges: CAD$250 smoking/pets
CAD$50/hour inside/outside cleaning
CAD$25 dumping per tank
CAD$20 fuel refill service fee + fuel cost
INSURANCE
Go West maintains liability coverage on all its rental vehicles to a maximum of CAD$5,000,000 for any bodily injury and property damage liability claims arising from the operation or use of its rental vehicles. Premiums for this basic public liability coverage are included in all rental rates, which also include premiums for collision insurance and comprehensive insurance with a deductible of CAD$5,000 per occurrence. All coverage and waivers are subject to the express terms of the rental contract and of the applicable motor vehicle insurance contract. The insurance deductible may be reduced to CAD$500 -CAD$1500 deductible** shown in the CDR column, per occurrence, with the purchase of CDR (Collision Deductible Reducer) at CAD$20/day.
For drivers under 25 years of age, the CDR insurance is mandatory. For Details inquire at station.
DAMAGE TO VEHICLE
Customer’s Responsibility
In the event of loss or damage to vehicle while on rental, whether or not due to the fault of the rental customer, the customer’s responsibility for direct and accidental loss or damage to the vehicle is limited to a maximum of CAD$7500 per occurrence. There is no limit however if vehicle incurs loss or damage not covered by the insurance as outlined below.
DEPOSITS
At time of rental we expect to be paid for an Insurance Deposit of CAN$2000 or signed credit card imprint if CDR is purchased.
Deposits of CAN$2000 with standard insurance will be processed.
Security Deposits are refundable upon vehicle’s check-in if it has been returned: On time, undamaged, clean, equipment complete, holding tanks empty and gas tank full. Deposits given by charge – credit cards, will be refunded by same.
TRAVEL NOT ALLOWED
Parking in Montreal is not allowed.
Motorhomes are not permitted on Dempster Hwy, Inuvik, Northwest Territories, Mexico or Death Valley. Alaska and Yukon, Cassiar Hwy, Alaska Hwy only with Northern Surcharge (conditions apply). RVs are not permitted on roads designated on the official provincial or state maps as “other roads – gravel or dirt”.
Go West is not responsible for hotel charges, car rental or any other incidental or consequential costs in the event of a breakdown. Within 24hrs. a report to Go West/Insurance Company and/or Police must be filed in case of an accident, any damage to vehicle, vandalism, fire or theft, otherwise insurance is null and void.
In case of an accident, damage to vehicle, vandalism, fire or theft, a report must be filed according to the instruction manual. Otherwise insurance is null and void.
| STANDARD INSURANCE (INCLUDED IN RENT) | CDR INSURANCE (CAN$20.00 per day) | Fire & Theft (Personal Contents Not Covered) | CAN$5000 | CAN$500 | Windshield & Glass Damage (A – Class CDR Deductible CAN$800) | CAN$5000 | CAN$500 | Motor Vehicle Accident/ Vandalism/ Hit & Run | CAN$5000 | CAN$500 | Flat Tires or Damaged Wheels/ Interior Damage | CAN$5000 | CAN$500 | Vehicle Accident in Parking Lot, Campground, Service Station | CAN$5000 | CAN$500 | Collision with any Stationary Object, Damage to Undercarriage or Air Conditioning or Slide Out | CAN$5000 | CAN$1500 | Motorhome Theft in Montreal while in motion (hijacking) | NOT COVERED | CAN$5000 | INSURANCE & SECURITY DEPOSIT REQUIRED | CAN$2000 Processed Credit Card Charge | Signed Credit Card Imprint |
The following are not covered if damages are caused by:
-Failure to maintain all fluid levels;
-Failure to use specified fuel or use of contaminated fuel; or fuel in water system;
-Operation by anyone under 21 years of age or not licensed;
-Driving under the influence of alcohol or drugs;
-Deliberate or wilful damage by renter or guests;
-Travel in restricted areas (see above);
-Towing of any kind;
-Freezing of the vehicle’s systems;
-More passengers than the available seat belts;
-Damage occurring in an accident that the renter has failed to report to the police;
-Motorhome theft in Montreal – when parked.
TRAVEL INSURANCE
We strongly recommend that clients ensure they take out the highest level of Travel Insurance. In many cases this will cover any losses incurred if you are forced to cancel your booking.
ADDITIONAL DRIVER
There is no charge for additional drivers. However, all drivers must be present at the time of vehicle pick up.
ALL INCLUSIVE PACKAGE
This option includes CDR or VIP Insurance, Prep. Fee, and Convenience Kits
PRE-PAID KILOMETERS
100km per day packages, 500km packages and Unlimited Kilometers packages(only in connection with the All Inclusive Package) can be prepaid at time of reservation
Extra Km: CAD$0.34 per kilometer; charged on all vehicles
TAXES
Calgary departures ------ 5%
Vancouver departures---12%
PREPARATION FEE
CAD$60 - includes first propane fill, travel kit, RV toilet paper & chemicals
CAD$120 - includes propane fill, 1 pack toilet paper, toilet chemicals, Transfers to/from specified points
CONVENIENCE KITS
Full Convenience Kits include bedding & towels; dishes, cutlery, pots & pans, and other utensils.
Maximum charge: 4 kits per vehicle
ONE WAY RENTALS
Vancouver to Calgary* CAD$400
Calgary to Vancouver* CAD$800
*Minimum rental charge: 2 weeks
NORTHERN RENTAL
CAD$200 Minimum rental charge: 3 weeks.
Conditions apply, please read our terms and conditions
Terms of booking on this website
Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.
Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.
When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier’s rental agreement or any other documentation provided to you by the supplier at the time of pick up.
While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.
Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.
Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 1.75% credit card charge will be added when your payment is processed.
A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the supplier's terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.
If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.
Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.
Amendments
Please note that some suppliers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the supplier. In addition to the alteration policy of the supplier stated in their terms, the following charges will apply:
Car rental alterations (all charges stated in local currency):
To change dates or times that result in a recalculation of rental rates, or to change vehicles or locations: 25.00
To add or remove extras to/from a confirmed booking: 10.00
Motorhome rental alterations (all charges stated in local currency):
To change dates or times that result in a recalculation of rental rates, or to change vehicles or locations: 75.00
To add or remove extras to/from confirmed booking: 20.00
The alteration fee will not be charged if your alteration request is not possible.
Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.
Go West RV Centre Insurance
Go West maintains liability coverage on all its rental vehicles to a maximum of CAD$5,000,000 for any bodily injury and property damage liability claims arising from the operation or use of its rental vehicles. Premiums for this basic public liability coverage are included in all rental rates, which also include premiums for collision insurance and comprehensive insurance with a deductible of CAD$5,000 per occurrence. All coverage and waivers are subject to the express terms of the rental contract and of the applicable motor vehicle insurance contract. The insurance deductible may be reduced to CAD$500 -CAD$1500 deductible** shown in the CDR column, per occurrence, with the purchase of CDR (Collision Deductible Reducer) at CAD$20/day.
For drivers under 25 years of age, the CDR insurance is mandatory. For Details inquire at station.
DAMAGE TO VEHICLE
Customer’s Responsibility
In the event of loss or damage to vehicle while on rental, whether or not due to the fault of the rental customer, the customer’s responsibility for direct and accidental loss or damage to the vehicle is limited to a maximum of CAD$7500 per occurrence. There is no limit however if vehicle incurs loss or damage not covered by the insurance as outlined below.
DEPOSITS
At time of rental we expect to be paid for an Insurance Deposit of CAN2000 or signed credit card imprint if CDR is purchased.
Deposits of CAN$2000 with standard insurance will be processed.
Security Deposits are refundable upon vehicle’s check-in if it has been returned: On time, undamaged, clean, equipment complete, holding tanks empty and gas tank full. Deposits given by charge – credit cards, will be refunded by same.
TRAVEL NOT ALLOWED
Motorhomes are not permitted on Dempster Hwy, Inuvik, Northwest Territories, Mexico or Death Valley. Alaska and Yukon, Cassiar Hwy, Alaska Hwy only with Northern Surcharge (conditions apply). RVs are not permitted on roads designated on the official provincial or state maps as “other roads – gravel or dirt”.
Go West is not responsible for hotel charges, car rental or any other incidental or consequential costs in the event of a breakdown. Within 24hrs. a report to Go West/Insurance Company and/or Police must be filed in case of an accident, any damage to vehicle, vandalism, fire or theft, otherwise insurance is null and void.
In case of an accident, damage to vehicle, vandalism, fire or theft, a report must be filed according to the instruction
manual. Otherwise insurance is null and void.
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STANDARD INSURANCE (INCLUDED IN RENT)
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CDR INSURANCE (CAN$20.00 per day)
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Fire & Theft (Personal Contents Not Covered)
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CAN$5000
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CAN$500
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Windshield & Glass Damage (A – Class CDR Deductible CAN$800)
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CAN$5000
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CAN$500
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Motor Vehicle Accident/ Vandalism/ Hit & Run
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CAN$5000
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CAN$500
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Flat Tires or Damaged Wheels/ Interior Damage
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CAN$5000
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CAN$500
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Vehicle Accident in Parking Lot, Campground, Service Station
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CAN$5000
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CAN$500
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Collision with any Stationary Object, Damage to Undercarriage or Air Conditioning or Slide Out
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CAN$5000
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CAN$1500
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Motorhome Theft in Montreal while in motion (hijacking)
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NOT COVERED
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CAN$5000
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INSURANCE & SECURITY DEPOSIT REQUIRED
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CAN$2000 Processed Credit Card Charge
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Signed Credit Card Imprint
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The following are not covered if damages are caused by:
-Failure to maintain all fluid levels;
-Failure to use specified fuel or use of contaminated fuel; or fuel in water system;
-Operation by anyone under 21 years of age or not licensed;
-Driving under the influence of alcohol or drugs;
-Deliberate or wilful damage by renter or guests;
-Travel in restricted areas (see above);
-Towing of any kind;
-Freezing of the vehicle’s systems;
-More passengers than the available seat belts;
-Damage occurring in an accident that the renter has failed to report to the police;
-Motorhome theft in Montreal – when parked.
TRAVEL INSURANCE
We strongly recommend that clients ensure they take out the highest level of Travel Insurance. In many cases this will cover any losses incurred if you are forced to cancel your booking.
INSURANCE (Available from 1 February 2009 to 30 November 2009)
Go West maintain liability coverage on all their rental vehicles to a maximum of CAD$5,000,000 for any bodily injury and property damage liability claims arising from the operation or use of its rental vehicles. Premiums for this basic public liability coverage are included in all rental rates, which also include premiums for collision insurance and comprehensive insurance with a deductible of CAD$5,000 per occurrence. All coverage and waivers are subject to the express terms of this rental contract and of the applicable motor vehicle insurance contract. The insurance deductible may be reduced with the purchase of CDR or VIP Insurance as shown in the in the table below.
For drivers under 25 years of age, the VIP insurance is mandatory. For Details inquire at station.
DAMAGE TO VEHICLE
Customer’s Responsibility
In the event of loss or damage to vehicle while on rental, whether or not due to the fault of the rental customer, the customer’s responsibility for direct and accidental loss or damage to the vehicle is limited to a maximum of CAD$7500 per occurrence. There is no limit however if vehicle incurs loss or damage not covered by the insurance as outlined below.
DEPOSITS
At time of rental we charge the renter’s credit card with an Insurance Deposit of CAD$5000, if CDR Insurance is purchased CAD$1500 or if VIP is purchased we require a blank credit card imprint. Security Deposits are refundable upon vehicle’s check-in if it has been returned: On time, un-damaged, clean, equipment complete, holding tanks empty and gas tank full.Deposits given by charge – credit cards, will be refunded by same.
TRAVEL NOT ALLOWED
Motorhomes are not permitted on Dempster Hwy, Inuvik, Northwest Territories, Mexico or Death Valley. Alaska and Yukon, Cassiar Hwy, Alaska Hwy only with Northern Surcharge (conditions apply). RVs are not permitted on roads designated on the official provincial or state maps as “other roads – gravel or dirt”.
In case of an accident, damage to vehicle, vandalism, fire or theft, a report must be filed according to the instruction
manual. Otherwise insurance is null and void.
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Standard
Insurance
(included in
rental)
|
CDR INSURANCE
(CAD$15 per day)
mandatory
if 0-Deductible
Insurance is
purchased
|
VIP Insurance
(CAD$20 per day)
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Fire & Theft (Personal Contents Not Covered)
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CAD$7500
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CAD$1500 |
CAD$500
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Windshield & Glass Damage
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CAD$7500 |
CAD$1500 |
CAD$500
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Motor Vehicle Accident / Vandalism / Hit & Run / Hail
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CAD$7500 |
CAD$1500 |
CAD$500
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Flat Tires or Damaged Wheels / Interior Damage
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CAD$7500 |
CAD$1500 |
CAD$500
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Vehicle Accident in Parking Lot, Campground, Service
Station
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CAD$7500 |
CAD$3000
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CAD$500
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Collision with any Stationary Object, Damage to
Undercarriage or Air Conditioning or Slide-Out
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CAD$7500
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CAD$4000 |
CAD$2000
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Insurance & Security Deposit Required
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CAD$5000 Credit
Card Charge
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CAD$1500 Credit Card
Charge
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Blank Credit Card
Imprint
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The following are not covered if damages are caused by:
-Failure to maintain all fluid levels;
-Failure to use specified fuel or use of contaminated fuel; or fuel in water system;
-Operation by anyone under 21 years of age or not licensed;
-Driving under the influence of alcohol or drugs;
-Deliberate or wilful damage by renter or guests;
-Travel in restricted areas (see above);
-Towing of any kind;
-Freezing of the vehicle’s systems;
-More passengers than the available seat belts;
-Damage occurring in an accident that the renter has failed to report to the police;
-Motorhome theft in Montreal – when parked.
TRAVEL INSURANCE
We strongly recommend that clients ensure they take out the highest level of Travel Insurance. In many cases this will cover any losses incurred if you are forced to cancel your booking.
Calgary depot
Address: 540 Meridian Road NE
, Calgary
, Alberta
, CA
OFFICE HOURS:
Monday – Friday 8:00am – 5:00pm
Saturday 8:00am – 4:00pm
Sundays & Public Holidays Closed
2008 HOLIDAYS
New Year’s Day Jan 1st, Good Friday Apr 10th, Victoria Day May 18th, Canada Day Jul 1st, BC Day Aug 3th (Vancouver and Calgary Only), Labour Day Sept 1st, Thanksgiving Day Oct 12th, Remembrance Day Nov 11th, Christmas Day Dec 25th.
VEHICLE PICK UP & RETURN HOURS
The vehicles are generally handed over between 10:00am and 3:00pm and must be returned between 8:00am and 10:00am. No pick ups or drop offs after 3:00pm. Late returns will be charged an extra CAN$50/hour and our transfer to the hotel will be void. No refunds for early return.
PICK-UP AND DROP-OFF INSTRUCTIONS
Pick-up and drop-off at Downtown Hotels and Airport Hotels
Vancouver depot
Address: 32 Fawcett Road
, Coquitlam
, Vancouver
, British Columbia
, CA
OFFICE HOURS:
Monday – Friday 8:00am – 5:00pm
Saturday 8:00am – 4:00pm
Sundays & Public Holidays Closed
2008 HOLIDAYS
New Year’s Day Jan 1st, Good Friday Apr 10th, Victoria Day May 18th, Canada Day Jul 1st, BC Day Aug 3th (Vancouver and Calgary Only), Labour Day Sept 1st, Thanksgiving Day Oct 12th, Remembrance Day Nov 11th, Christmas Day Dec 25th.
VEHICLE PICK UP & RETURN HOURS
The vehicles are generally handed over between 10:00am and 3:00pm and must be returned between 8:00am and 10:00am. No pick ups or drop offs after 3:00pm. Late returns will be charged an extra CAN$50/hour and our transfer to the hotel will be void. No refunds for early return.
PICK-UP AND DROP-OFF INSTRUCTIONS
Pick-up and drop-off at Downtown Hotels and Airport Hotels
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